Really awful experience

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LoveHolipops's review of Booking.com - www.booking.com

★☆☆☆☆

“Really awful experience ”

Written on: 26/08/2013 by LoveHolipops (1 review written)

I reserved a couple of rooms with Heritage House, Amman through Booking.com and it has been a nightmare ever since.

I cancelled within the policy of the hotel and Booking.com and they still took the FULL amount out of my bank account. After a lot of complaining the money was a month later refunded but then by both Booking.com and the hotel.

I contacted Booking.com regarding this and was due to refund the amount back to them when Heritage Hotel again unauthorised went into my bank account and took money out.
I have been so patient with this but this is too much - that they can dip in and out of my bank account when they feel like it.

Booking.com's first 2 lines of their guarantee says -
•Booking is safe. When you book with us your details are protected by a secure connection.
•Your privacy is protected. Your details will only be used to guarantee your booking. - THIS IS RUBBISH - DO NOT USE THIS COMPANY

Booking.comteam's Response to LoveHolipops's Review

Written on: 26/08/2013

Hello,

I'm sorry to hear of the inconveniences caused by this situation. If you'd like for me to assist, I'd be happy to. Kindly provide your booking number for me.

Regards, Kelly
Booking.com Team

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