Charged for a canceled room

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“Charged for a canceled room”

Written on: 25/08/2013

I booked a room at The District Hotel in Washington Dc with Booking.com, it was a no fee cancelation, I canceled on the Booking.com web page weeks ago but I still got charged for 2 nights, booking.com tells me they have no record om me canceling, but I did and thee hotel said that booking.com never called them to let them know I canceled! I want my money back, this is stealing from a disabled person.

Booking.comteam's Comment

Written on: 25/08/2013

Hello,

Sorry to hear about this.
I would like to look into this for you, can you provide a booking number?

Regards,
Kristen
Booking.com Team

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Booking.comteam's Comment

Written on: 25/08/2013

Hello,

I'm sorry to hear about this. I would like to help you with this situation. Can you please post your booking number so that I can look into this further?

Regards,

Regi
Booking.com Team

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