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IbrahimAndelsie's review of Booking.com - www.booking.com

★☆☆☆☆

“We been in this hotel for almost one month of stay,...”

Written on: 24/08/2013 by IbrahimAndelsie (1 review written)

We been in this hotel for almost one month of stay, and I was very disappointed with the outcome.
It was really a one of a bad experience I had in Malaysia. The room is nice, it is big and spacious.. The toilet is a bit old. The kitchen is fine.. The problem that we encounter is their services. The Housekeeping will clean the room. Yes, they will clean the room but when they finish cleaning the room it is incomplete. Most of the time they will not put towels. Must you pay for the service that they will give. And the reception they are not helping us at all. And also the morning and the evening shift have their different words. The only help we had in hotel is with the tourist office.. even weighing scale tthat we need for checking the our baggages if we are excessing already or not.. Even that they don't have. Even the laundry if you want them to make your laundry please specified what you want because they will make it all in one time.. White and colors.. That how bad it is..

Booking.comteam's Response to IbrahimAndelsie's Review

Written on: 27/08/2013

Hi there,
I am sorry to learn about your experience. Could you please provide your Booking.com reservation number? I would like to get to the bottom of it.
Thanks and regards,
Tal
Booking.com Team

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