Terrible Customer Service

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Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“Terrible Customer Service”

Written on: 19/08/2013

My hotel reservation was canceled because I did not respond within 24 hr on their email. After saying they accept AMEX they emailed me that they don't and when I tried to reach them to renew my credit card info they said it's canceled because I didn't reply within 24hr. Got the email on Friday called on Monday morning. Fine, I guess I was late. My fault. The 24 hour warning was in the email.

When I called booking.com they were very rude and unfriendly. Couldn't care less and and did not try to help at all.. Worst customer service ever! NEVER BOOKING WITH THEM AGAIN!

Booking.comteam's Comment

Written on: 19/08/2013

Hello,

I'm sorry to hear of your experience with us. I'd like to investigate this further. Would you kindly provide your booking number for me?

Regards, Kelly
Booking.com Team

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