Booking.com is a FRAUDULENT company. Do not use!!

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shubhrog's review of Booking.com - www.booking.com

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“Booking.com is a FRAUDULENT company. Do not use!!”

Written on: 16/08/2013 by shubhrog (1 review written)

Booking.com features lots of room reservations with "Free Cancellation" and "Pay when you stay" terms, but actually this is a dirty marketing ploy. They bury the actual cancellation policy deep in the fine print in their booking confirmation email. I got a very nasty surprise when I cancelled a reservation 2 days after making the booking and more than a week before my planned stay. Only then did I find out that the cancellation was not free after all and my credit card was charged for the full reservation amount as cancellation charge!! I called them and they refused to accept any responsibility. They are cheats, making a buck out if misleading customers - really the worst kind if business one can imagine. Do not use Booking.com...there are plenty of alternatives that are reputable businesses, not a fraudulent business like Booking.com.

Booking.comteam's Response to shubhrog's Review

Written on: 16/08/2013

Hello,

I'm sorry to hear you feel this way. All cancellation and deposit policies are listed under the "conditions" column prior to booking. We are also available 24 hours a day, 7 days a week to address any concerns you have. I'd like to look into this further for you. Could you provide your booking number for me?

Regards, Kelly
Booking.com Team

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Booking.comteam's Response to shubhrog's Review

Written on: 17/08/2013

Hello,

I'm sorry to hear that you feel this way. I have located your reservation and will contact you shortly by phone or email.

Regards,

Regi
Booking.com Team

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Shubhrog's reply to Booking.comteam's Comment

Written on: 24/08/2013

Booking.com has not made amends for defrauding me. All I've got is are useless "responses" and customer service calls just to tell me "we can't do anything".

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