Premier palace great people bad hotel

★★★★☆
4.4 / 5
88.9% of users recommend this

Guest's review of Booking.com - www.booking.com

★★☆☆☆

“Premier palace great people bad hotel”

Written on: 13/08/2013

I booked the hotel for myself and my fiancé for there pool I was disappointed to find the pool and spa closed for the duration of my stay also the room was very nice but the ac didn't work no mater how low I set the thermostat it stayed hot also ther was a banging noise every 30 minutes the staff was outstanding but the hotel was lacking and there billing I found was tyrannical I checked out 1day early but was charged for the extra day and the prices at the restaurants was double of local.
Also at there fine dinning restaurant I had a insect fall onto my plate. I think if they payed more attention to conditions and less to getting every dollar they can get from patrons they could earn more stars.

Walter Barrett Dallas Texas USA

Booking.comteam's Comment

Written on: 13/08/2013

Hi There,
I am sorry to hear about your bad experience at this hotel. The hotels are responsible for the information shown in our website. Please provide me with your reservation number, then I will be able to contact the hotel and send them your claim.

Regards, Eduardo
Booking.com Team

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