unhelpful when problems arise with booking

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Guest's review of Booking.com - www.booking.com

★★☆☆☆

“unhelpful when problems arise with booking”

Written on: 28/07/2013

An easy to use site but prices don't include taxes so comparison with other sites is difficult. I would have liked to know the full costs before booking.
We used site to book self-catering accommodation in New York. The accommodation we booked was withdrawn at late notice and we had little option but to accept a less convenient alternative. The apartment facilities were not as advertised (no working telephone) One room was flooded during our stay and the letting agent could not be contacted via the emergency number provided. We reported this to Bookings.com who have not addressed our concerns with the apartment – which is still advertised on their website. Nor have we been invited to review the accommodation

Booking.comteam's Comment

Written on: 28/07/2013

Hi there,

I'm really sorry to hear that. Please email me more details so I can locate your booking and I'll investigate and see what can be done.

Regards, Chloe
Booking.com Team

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