Cancelled my reservation

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Michigamtraveler's review of Booking.com - www.booking.com

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“Cancelled my reservation”

Written on: 27/07/2013 by Michigamtraveler (1 review written)

Cancelled my reservation by mistake and were unable to find a comparable B and B in my price range. Going back to Expedia.

Booking.comteam's Response to Michigamtraveler's Review

Written on: 28/07/2013

Hello,

Sorry to hear about this.
I would like to look into this if you could provide your booking number.


Regards,
Kristen
Booking.com Team

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Michigamtraveler's reply to Booking.comteam's Comment

Written on: 31/07/2013

Long story. I mistakenly booked a room in stratford, London instead of stratford, ontario and requested attempt to cancel my nonrefundable room. In meantime, I also booked a room in my intended city of stratford. They were unable to cancel the London room,, understandable. Unfortunately another agent mistakenly also cancelled my new reservation so I had no room. No comparable rooms were available in stratford, no surprise. I feel they the company should have authority to pay for a more expensive room since they agreed it was their mistake. I did not feel like putting up an xtra $100, save receipts and get reimbursed later which was suggested.

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