Easy to use until I tried to book a room

★★★★☆
4.4 / 5
89.9% of users recommend this

Guest's review of Booking.com - www.booking.com

★★★☆☆

“Easy to use until I tried to book a room”

Written on: 17/06/2013

This could be a really great website - it was easy to use until I tried to actually book a room for myself and my 13 year old child. Then it kept giving me 1 guest rooms!! I had to change my child to an adult- what an annoyance. In addition I found a room and tried to book and it told me that the availability had gone - yet when I went back to the previous page and refreshed the room was still there. Very frustrating.
Having said that I would use the site again - although I have not been to the hotel yet so I might change my mind after my stay.

Booking.comteam's Comment

Written on: 17/06/2013

Hello,

I'm sorry to hear of any trouble you've had. I'd be glad to forward these issues to the appropriate department to look into. Let me know if you have any questions or concerns.

Regards, Kelly
Booking.com Team

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