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Guest's review of Booking.com - www.booking.com

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“family rooms”

Written on: 15/03/2013

Booking a room for a family of 5 is difficult. The website does not make it clear whether a particular hotel allows 3 children in a 4-berth family room and whether extra costs are incurred. For example, sometimes max. 4 persons means strictly only 4 allowed, while at other times, hotels are happy to accommodate a junior 5th. Precise information on this for each hotel is difficult to find and not well articulated in the emailed reservation confirmation after booking.

Booking.comteam's Comment

Written on: 16/03/2013

Hi there,
Thanks for your review.The extra beds sometimes need to be confirmed with he hotel. Please let me know your booking number in order to assist you. You can also call 24/7 our customer service department http://bit.ly/13ZFh2K.

Thanks, Eduardo
Booking.com Team

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