Not Informative

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ellsey's review of Booking.com - www.booking.com

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“Not Informative”

Written on: 25/02/2013 by ellsey (2 reviews written)

I used to use them frequently but not since my last encounter. I booked a hotel in Manchester for the football at around £29 (but of course booking.com do not charge you, the hotel does upon arrival). I had forgotten to take my reference number with me and the hotel had not recieved information from booking.com upon my arrival. They only had one room left and we were made to pay £50 (upped thier prices for football) booking.com didn't even pay the difference and I was sick and tired of phoning trading standards/the possibility of having to take them to court!

Booking.comteam's Response to ellsey's Review

Written on: 27/02/2013

Hi Ellsey,
I'm sorry to hear about your negative experience.
I would like to investigate this issue for you. Could you please post your booking number here or email it to customer.web@booking.com?
Thanks in advance, Jasmine
Booking.com Team

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