false information

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ladyzz's review of Booking.com - www.booking.com

★★★☆☆

“false information”

Written on: 23/02/2013 by ladyzz (1 review written)

the hotel states that cancellation is free,no booking fees,yet at the end of the booking and creditcard detailsit states that the booking cannot be cancelled free!there is also half price prepayment and or 20euro fixed charge!why dont you counter check this things fo us.{the royal hotel]

Booking.comteam's Response to ladyzz's Review

Written on: 23/02/2013

Hello!

Sorry to hear abut the problem you've experienced. Can I ask you to please provide your booking number for me to investigate what happened?

Thank you,

Agata
Booking.com

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