Difficulties with the reservation format layou on screen

★★★★☆
4.4 / 5
89.0% of users recommend this

crhodes's review of Booking.com - www.booking.com

★★★☆☆

“Difficulties with the reservation format layou on screen”

Written on: 22/02/2013 by crhodes (1 review written)

PLease make the steps that we need to take more clearly available. As it is one becomes confused as to just what is the next step to take. It took 2 of us some 10 minutes to get past the number of rooms and the book now segment. Believe me we are not silly, it was just confusing with the messages that we coming up .
Just make each step logical, with a better layout AND a "do this next'instruction.

On an earlier effort at Gremouth,some 15 minutes earlier, we just gave up and rang the motel, which ended up costing us more for the room, but we could not stand the frustration of'what do we do next', we were going in circles.
Thanking you

Booking.comteam's Response to crhodes's Review

Written on: 22/02/2013

Hi Crhodes,

Thank you for your feedback.
I'm sorry to hear that you had difficulties in making a reservation.
I have passed your feedback on to the relevant department.

If you would like further assistance or explanations, please feel free to let me know. You can post a reply here or email me at customer.web@booking.com. I would be happy to help you out.

Thanks and kind regards,
Jasmine
Booking.com Team

Reply to this comment
Report this review