Problem with search criteria

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“Problem with search criteria”

Written on: 21/02/2013

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I enter the city, date, and number of people and for some reason (just lately - I've used booking.com for some time) the suggested hotels do not meet my criteria on the number of people. For example, I want a room for 2 and I get a whole list of hotels that offer only a single room with no possibility of 2 people staying there.

Booking.comteam's Comment

Written on: 21/02/2013

Hi there,

Thank you for your feedback.
I'm sorry to hear that you've had some issues lately with searches.
I will pass your feedback on to the relevant department so they can look into this.
To help them along, could you please send me an email with some extra details like the city and dates you were looking at? Please send this to customer.web@booking.com.

Thanks so much in advance,
Jasmine
Booking.com Team

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