the mobile site

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Guest's review of Booking.com - www.booking.com

★★★☆☆

“the mobile site”

Written on: 21/02/2013

I am currently using a computer in the hotel lobby as i have spent the better part of an hour trying to cancel a booking on the mobile-it just wouldnt do it. also the mobile site doesnt keep up with the bookings. when i wanted to view my bookings it did not have all of them. as i was on the road this was very frustrating as I was trying to cancel one booking without a charge. in the end because i could not get to a computer and the mobile site wouldnt recognise my booking I got charged $70 US due to late cancellation

Booking.comteam's Comment

Written on: 21/02/2013

Hi there,

I am very sorry to hear this.
I would like to have this investigated. Could you please post your booking number? Alternatively you can email it to customer.web@booking.com. In this case, please copy your above post into the email.

I will also forward your above feedback to the relevant department.

I would just like to note however that there is an option to import the bookings that are not visible on your list. If you would like assistance with this, please let me know.

Thanks and kind regards,
Jasmine
Booking.com

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