will never use this site again

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Guest's review of Booking.com - www.booking.com

★☆☆☆☆

“will never use this site again”

Written on: 20/02/2013

my daughter booked a hotel through this company and is as we speak sat in her car for the passed 3 hours waiting for someone to call her back because the hotel she has booked is not open.

Booking.comteam's Comment

Written on: 20/02/2013

Hi there,

I am so sorry to hear this.
Can you please advise me of her booking number or other booking details? I would like to investigate this immediately.
You can either post the details here or email me at customer.web@booking.com.

I would only like to note that the hotel is responsible for informing us and their guests of any changes or closures. If they don't inform us of important changes, we cannot pass the information on to the affected customers.

My apologies again for what has occurred. I hope to hear from you soon so I can assist in solving this as quickly as possible.

Thanks and kind regards,
Jasmine
Booking.com Team

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