Booking site good but had trouble changing booked dates

★★★★☆
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Guest's review of Booking.com - www.booking.com

★★★★☆

“Booking site good but had trouble changing booked dates ”

Written on: 01/12/2012

I have only made a few bookings with booking.com but the site is easy to use, and I like the set out. The only problem I had was trying to change a date ... the site says you can change or cancel, so I checked availability and it wasn't a problem, the prices were the same, but it wouldn't let me change the booking, it kept saying that there was no availability, which was incorrect. I ended up cancelling the booking and then re-booking it for the dates I wanted. Maybe that glitch needs to be fixed, but other than that, I like the site and would use it again.

Booking.comteam's Comment

Written on: 03/12/2012

Hello and thank you for your feedback. I have forwarded it to the corresponding department who will look into it.

We apologize for the problem you experienced. Still, we hope to be of service in the future.

Best regards,

Agata
Booking.com Team

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Booking.comteam's Comment

Written on: 03/12/2012

Hello!

May I also ask you for your booking number so our technical department could investigate the problem?

Thank you. Looking forward to hearing from you.

Regards,

Agata
Booking.com

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