free cancellation policy has too many loop holes.

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Guest's review of Booking.com - www.booking.com

★★★★★

“free cancellation policy has too many loop holes.”

Written on: 30/11/2012

Hotel le relais st charles cancelled my booking so many times after accepting it and when my client got to the hotel in Paris ,they were told that , i used fake credit card details!!!! how can i do that when the booking was meant to be a reservation only? the cancellation policy of 1 day before check in was not observed and on top of that they caused a litigation from my client.i have lost that client due to the inadequate business relationship details you have with some hotels,please do cement all loopholes to avoid issues like this.
Best Regards
Oluwashanu John Afe

Booking.comteam's Comment

Written on: 30/11/2012

Hi John,

I'm sorry to hear you feel this way. I have found your reservations and a member of our specialized team will contact you.

Keep in mind that you have to provide a valid credit card to make a reservation, even if a partial/full deposit is not necessary per the policy. The hotel does need to have a guarantee of payment in the event that the guest doesn't show up or the cancellation is out of policy.

Kind regards,

Mac
Booking.com Team

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