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Guest's review of Booking.com - www.booking.com

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“Changing my booking”

Written on: 27/11/2012

I tried to change my booking for January: I was asked for booking number
and password (to my knowledge I didn't have one). Several pages and email
later I was told to enter my PIN code. Eventually I arrived at the
amendment page which dealt only with the dates, not the room change. In
desperation I cancelled my original booking and started all over again!
Success - I now know what to do - but hope not to have to change again! I booked my last stay at the Imperial Queens Park in June/July which did not need any alteration and went like clockwork, so thanks anyway.

Booking.comteam's Comment

Written on: 27/11/2012

Hi there,

Thank you for your review.
I am sorry to learn about your experience on our site.
If you did not sign up, you can always sign in while using your reservation number and the pin code.
If you have any doubts, please let me know.

Regards,
Tal
Booking.com Team

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