Poor customer relations & website reservations processing !
★☆☆☆☆
“Poor customer relations & website reservations...”
Written on: 16/08/2012
Extremely poor customer service and terrible website processing. I recently used Booking.com to make reservations for a Women of Faith convention in Washington , D.C.. The reservation was made several months in advance for a large block of rooms. 2 days prior to the event I received an email from Embassy Suites saying the reservation was cancelled. Booking.com and Embassy Suites both said the cancellation had come from the other side when questioned on who had cancelled the rooms. Neither side wanted to admit the mistake and make the situation right. Skip BOOKING.COM and use a more reputable travel site such as Travelocity or Hotels.com
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Booking.comteam's Comment
Written on: 16/08/2012
Hi,
We're very sorry to hear this!
Just to confirm, we cannot cancel a reservation unless you instruct us! Hotels are allowed to cancel a reservation in very strict circumstances (for example if your credit card fails a security check).
We would be happy to look into this in more depth in case something untoward happened. Can you reply with your booking number to help us do this?
Many thanks!
Your Booking.com Team.
Mdtackle's Comment
Written on: 17/08/2012
I've spoken with Booking,com numerous times trying to resolve this, the answer I received was they would contact the hotel reservations manager(4days prior to the event) . Two days before the event still no resolution and no follow up from Booking.com except to say the manager wasn't available and they would get back the following morning (day before the event). I found a better priced room closer to the event to cover our block of rooms. My review stands, Booking.com did nothing to make this situation right !