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“Website unclear”

Written on: 08/08/2012

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This is the first time I have used this website and I booked the cottage hotel today. I saw references to breakfast but nothing stated whether or not it was included in the price. After having decided to make a booking it was only after the booking was confirmed that the site showed that breakfast was an additional 9 euros per person. I was sorely tempted to cancel the booking and look elsewhere but left it as is but rather disappointed with the booking.

Booking.comteam's Comment

Written on: 09/08/2012

Hi,

We're sorry to hear that on this occasion the information was not clear.

Can you reply with your booking number as we would like to investigate this further.

Thanks!

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