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“BAD FIRST EXPERIENCE”

Written on: 26/07/2012

Bad first experience with Booking.com
We booked at Comfort Inn Hotel Kingston July 2012,two rooms non-smoking with one queen bed and second room two beds.
We went to the hotel, and we got two smoking rooms,and the second room was a queen bed.
The hotel was not what we expeted at all from the site pictures.. very old, smelly rooms from the smoke...
What we booked was completly the opposite at the day we checked in.

I do not recommend Booking.com

Booking.comteam's Comment

Written on: 26/07/2012

Hello,

Thank you for your review. We would like to look into this matter for you, to allow us to do so, please can you reply with your booking number?
They will then contact you directly.

Kind regards,

Your Booking.com Team

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