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poor price indication

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billhull's review of Booking.com - www.booking.com

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“poor price indication”

Written on: 03/07/2012 by billhull (1 review written)

having booked a small double room for £65 I was invited to upgrade to a large room for £64.11 total cost , when I confimed the upgrade the room was confirmed at £80!!!Have since phoned to revert back with helpful service but who could not explain - feel like I might have been had.Will seriously consider whether I use this site again , having previously used it frequently

Booking.comteam's Response to billhull's Review

Written on: 03/07/2012

Hi billhull,

We are sorry to hear about the issues you had with your reservation. Can you please provide us with your booking number so that we look into.

Thank you!

Booking.com Team

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Booking.comteam's Response to billhull's Review

Written on: 04/07/2012

Hi Bill Hull,

We are really sorry to hear about this problem and we would like to investigate this matter for you.

Can you please reply with your Booking.com reservation number so that our team can look into this matter?

We look forward to hearing from you.

Kind regards,
Your Booking.com Team

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