Finally a site with a good memory!

★★★★★
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93.1% of users recommend this

ChrisMplus8's review of Booking.com - www.booking.com

★★★★★

“Finally a site with a good memory!”

Written on: 30/06/2012 by ChrisMplus8 (1 review written)

Visit www.booking.com/rc-hotels

Love the fact that the site remembers my travel dates within a search and the composition of my party (which can be real nuisance with a family of nine :-)). You know exactly what I mean: it can be such a pain when you have to select your dates and enter the number of people in your party over and over and over again. And then, the actual booking process: they brag 'it only takes 2 mins' and you think 'yeah, right'. And indeed they lie: it's actually shorter! Booking a hotel is indeed no longer a punishment. It's acutally fun. Thank you, Booking.com!

Guest's Response to ChrisMplus8's Review

Written on: 30/06/2012

Very disappointed with this site!!!
Was led to believe bed and breakfast INCLUDED breakfast!!!! After giving credit card details...and confirmed booking...we found out that breakfast was an EXTRA £6 EACH!! We could have stayed at a Premier Inn for 50pence extra!!!
We can't even cancel now as there is a charge!!!!
What a rip-off!!!!

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Booking.comteam's Response to ChrisMplus8's Review

Written on: 04/07/2012

Hi Chris,

We are really sorry to hear about this problem and we would like to investigate this matter further.

Can you please reply with your Booking.com reservation number so that our specialised team can look into this matter for you? We would then contact you directly to discuss a resolution to this complaint.

We look forward to hearing from you.

Kind regards

Your Booking.com Team

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