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Booking.com - www.booking.com
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Guest's review of Booking.com - www.booking.com

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“no customer support”

Written on: 15/06/2012

it took 4 phone calls to get a reply for a response to 4 emails sent showing the price promise does not get honoured. It was then agreed to pay me back £90 so on that basis I did not cancel. I received an email 2 days later saying they would not pay even though it was accepted on the phone call. Subsequently it was too late to rebook as I had already flown to Brazil

Booking.comteam's Comment

Written on: 15/06/2012

Thank you for your feedback. We are sorry to hear that you had an issue with our Customer Service.

Please provide us with your Booking.com reservation number in inder for us to investiagte this matter.

Thank you!

Your Booking.com Team

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