Misleading advertising of spa

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Extremedisappointment's review of Booking.com - www.booking.com

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“Misleading advertising of spa”

Written on: 19/05/2012 by Extremedisappointment

Visit www.booking.com/rc-hotels

I have just booked a night at the Hotel Metropole in Monte Carlo - and find out only once I paid - that the spa is closed for renovations until June! One of the main reasons for booking this hotel was for me to spend time in the spa. I am extremely upset.

Booking.comteam's Response to Extremedisappointment's Review

Written on: 21/05/2012

Hi,

We are very sorry to hear about the problem you have experienced. If you are able to provide your booking reference number our team will be happy to look into this issue for you.

Kind regards

Your Booking.com Team

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