Written on: 16/08/2014 by Jeromeg1945 (1 review written)
Myself and a friend booked a holiday with Bookable back in March 13. We had booked to go to Olu Deniz. 30 minutes after booking the holiday, my friend called up and gave an alternative email address to send all documents too as he had previously had his account hacked. He made it more than clear not to use this email address for anything as he had experienced problems. They confirmed this had been done while on the phone. 3 days before departure, we logged onto their website only to find out that our holiday had been cancelled. We called bookable and were told someone had emailed in from the account we asked them to remove requesting everything to be cancelled. Even though we'd made it MORE than clear to remove the email address immediately and we'd already paid the holiday in full. Bookable had two contact numbers for us, and didn't think to call once to check if it was correct. Bookable offered no alternative to this matter and said the flights are still active so we could pay for another hotel. Disgraceful! We have put in a complaint to Bookable and we are still yet to hear back. I advice everyone to NEVER book with this company.
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