THEY DON'T CARE

Bookable Holidays - www.bookableholidays.com
★★☆☆☆
2.4
37.0% of users recommend this

lozzatrichards's review of Bookable Holidays - www.bookableholidays.com

“THEY DON'T CARE”

★☆☆☆☆

written by lozzatrichards on 24/04/2014

Booking with Bookable Holidays was a mistake. The hotel voucher issued was no good on arrival in resort... agent went bust. Had to pay up front for room or sleep in the street. Getting a refund from Bookable was like getting blood out of a stone to be honest. Apparently I had to wait for the administrators.... actually they had to wait not me. I paid them so they had to refund me and wait themselves. No response to emails. Eventually said I was contacting ABTA and lo and behold a response saying a cheque would be with me within 7 days. Got cheque post dated til 2016! Company refused to cancel the cheque and issue another. I have to wait until they send me an envelope to return it for initialing. Asked if this envelope were special delivery incase cheque got lost but no response. Received a dozen emails refusing to give details of somebody I could speak to to get cheque cancelled. Credit card bill already paid so as not to incur charges. Glad I only paid one nights room and waited for a voucher and didn't pay in full upfront. Company policy on aftercare is appalling. Take their money and don't worry about anything else is their attitude.

Suzyroast's Response to lozzatrichards's Review

Written on: 31/05/2014

This happened to us in 2009 - hotel closed after our arrival in resort. Absolutely no aftercare - ABTA did not help at all & we never ever got any money back.
I would recommend to anybody thinking of booking with bookable be aware if it goes wrong you are on your own & they do not communicate.

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