Horrible customer service! AvOID!!!

BookIt.com www.bookit.com
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mia3566's review of BookIt.com www.bookit.com

“Horrible customer service! AvOID!!!”

★☆☆☆☆

written by mia3566 on 15/02/2014

AVOID BOOKIT!!!Go with Costco TRavel. I booked 2 Mexico trips through Costco Travel and they arranged all the transportation for me. My friend and I used Bookit for Hawaii and Bahamas and we both had a really bad experience. Their customer service is ridiculously horrible. DO NOT use this company!! Avoid at all costs!! You will be sorry you used them. I would rather pay more money than to go back to this horrible company. My experience: They switched airlines at the last minute while we were at the airport without telling us. I usually get text or email notifications when something like this happens, but i received NOTHING. Hence, we had to pay extra for another flight. My friend had a similar experience and when she contacted Bookit, she was told your loss. UNPROFESSIONAL as hell. I warn ppl about this company!!!!

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Bookit.com's Response to mia3566's Review

Written on: 17/02/2014

We are sad to hear this. Please email your name and booking iD using the contact information at the top of the page and we will look into this. Thank you!

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