Your commitment to customers stinks

BookIt.com www.bookit.com
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Guest's review of BookIt.com www.bookit.com

“Your commitment to customers stinks”

★☆☆☆☆

written by on 12/02/2014

I booked a 2 bedroom 8 days before travel date paying well over 2000 dollars for three nights! 3 days before my departure I get an email indicating they overbooked the apartment. They had no other apartment to fit my specifications. They offered me two studios. I went from a 1200 square foot 2 br to less than 600 for two rooms. Remember it was book it's fault. Not to mention they wanted 500 dollars more for a less than 3 star. 2 hours later I still did not have an acceptable reason for their mess up. Don't book. Book it they have no business savvy!!!!! Their service stinks and the girl I dealt with kept saying hold for 1 to 3 minutes. That was 147 minutes later. Terrible experience don't do it

Bookit.com's Comment

Written on: 12/02/2014

We are sad to hear you experienced this. Please email your name and booking ID using the contact information at the top of the page. Thank you!

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