flights booked were NOT the ones I agreed to

BookIt.com www.bookit.com
★★★★☆
3.7
72.0% of users recommend this

Guest's review of BookIt.com www.bookit.com

“flights booked were NOT the ones I agreed to”

★★☆☆☆

written by on 14/01/2014

Flights for my trip were booked yesterday. Took 2 hours on phone. When flights were emailed to me they were all the wrong flights, NOT what I agreed to. This morning they wanted to charge me additional $1200 to book the flights I had originally agreed to. I think it is now resolved, and back to original flights, but I will not use their service again. it took an additional 2 hours on the phone today to fix. Still not confident in my booking or correct price. 

Bookit.com's Comment

Written on: 15/01/2014

We are sorry to hear your experience was not up to our high standards. If you would like to review your booking to be sure all is correct please email us with your name and booking ID and we will have a representative contact you. Thank you!

Reply to this comment
Was this review helpful? 0 0