Written on: 08/01/2014 by Phillme (1 review written)
I booked a weekend trip from Seattle to Las Vegas. I chose the Encore @ the Wynn hotel to be booked at the Wynn in a double room when I reserved a King Suite! I called the telephone # and got an agent who helped me then transferred me to customer service that was closed. I called back and got another agent who then in turn tried to charge me an extra $210.00 when I'm looking at the same price I paid. Then the agent hung up on me when I asked to speak to a supervisor. After this trip I will not use BookIt again. I feel that the customer service was in experienced and I was treated very rudely by being transferred to a place that wasn't open and no supervisors available.
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