Your company does not respect their terms!

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73.2% of users recommend this

Guest's review of BookIt.com www.bookit.com

★☆☆☆☆

“Your company does not respect their terms!”

Written on: 24/12/2013

We were booking a hotel for our trip to Vegas and I settled on the Mandalay Bay hotel as our choice. Your site had a offer of $114 per night if it was booked prior to midnight that night. I took your offer at face value and booked directly online. When I received the confirmation, I was surprised to see the average night was no longer $114 but now $319 per night. I called the customer service center to discuss this and was told my booking would be reviewed. They reviewed it and denied my request so I called the service department once again to explain that I booked before 8pm EST which was well before the deadline of midnight EST. They said there was nothing they could do. To cancel this booking I even had to pay an additional $19.95. This is ridicoulous. They dont honor their offers!

Bookit.com's Comment

Written on: 24/12/2013

Will you please send your name and booking ID to social@bookit.com so that we may look into this matter further? We understand your frustration and would like to investigate further. Thank you!

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Srassy's Comment

Written on: 29/12/2013

Now after your company has reviewed my request twice, it appears you have still made a decision to ingore my complaint. I guaurentee I will never use your services in the future and will let everyone I know about the charade you guys play! It is unacceptable and I dont think you understand what my complaint is or you would review it in that context.

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