Written on: 05/11/2013
My booking failed to show 2 persons. I clicked on confirmation link to modify the booking from 1 person, to 2 persons. Somehow, it made a completely new booking. Long story short, I spoke with a customer rep, she fixed it the double booking within 4 minutes and even apologized for the inconvenience.
That is what I call the BEST CUSTOMER SERVICE!
No hassle. No guilt/blame. Friendly. Speedy. Helpful. Polite.
As rated by our community of reviewers
" Wonderful relaxing Holiday " Read More
" Great for Alumni Weekend at the University of Miami, right around t... " Read More
" Great service all round " Read More
" Very good " Read More
" Helpfull responsive and easy to talk to we would definitely " Read More