Written on: 13/10/2013
My experience with Bookit.com is horrible. I had to cancel a trip due to changes at my husband's job and the hoops I had to jump through to book a new trip were just ridiculous. The flight credit team takes forever to reach a resolution and there was no follow through and also each time I call I got a completely different answer from what the previous rep told me. If it want for the credit I had from the initial trip I wouldn't want to deal with bookit.com again. I am telling all my friends never to use it so they don't go through what we went through.
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