8AM Cancellation Day of Arrival - More $$$$ to Stay

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this

Guest's review of BookIt.com www.bookit.com

★☆☆☆☆

“8AM Cancellation Day of Arrival - More $$$$ to Stay”

Written on: 07/10/2013

Bookit.com cancelled our reservation at 8AM day of arrival but did not refund our money. They booked us at the same condo with another management company that costs us $198 more than the original reservation. The bottom line is they sold us a unit they did not have! We also had to go to three different places to check in!

Once there, the Laketown Wharf unit was nasty. The carpet was worn and dirty. The tile hadn't been cleaned in months. The toilets had black rings in them.....

The building is huge with a few elevators so plan to wait coming and going from your unit. If we had known all the issues with Bookit.com and Laketwon Wharf, we would never have stayed there.

Bookit.com's Comment

Written on: 09/10/2013

Please email your name and Booking ID to social@bookit.com so that we may look into this matter and try to resolve it. Thank you for your feedback.

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Tsmartt's Comment

Written on: 09/10/2013

booking ID email sent.

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Bookit.com's Comment

Written on: 09/10/2013

We just received it and have turned it over to our resolutions team. They will be in contact with you as soon as possible. Thank you Tim.

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