Written on: 18/09/2013
I read a lot of reviews before making any plans or going with any particular service. I read mixed reviews on this service, from people who were as happy as can be, to people who had nothing nice to say. Well I have to say that I have been in contact with customer service on several different occassions to either ask a question or to change a booking and even to request a price adjustment, which I got. Every time that I contacted Bookit, I was met with a friendly service representative who went out of their way to help me. I seriously doubt that I just happened to get lucky. How anyone else could have had a problem with these people is beyond me, perhaps they brought it on themselves and they just complain about everything. As an added bonus, everyone spoke perfect English! Hands down, a great service. Will definately use them again for my next vacation!
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