Written on: 21/06/2013
I modified my booking this morning to simply add a guest. I was later emailed that I would be charged a 19.95 fee for this (which is a cancellation fee).
When I called to complain that this was not a cancellation, but a modification. I was told that they have to cancel the first booking and create a new one so they charge the 19.95 fee. Imagine that.
I feel this was very misleading and false advertisement. I will NEVER use bookit.com again and will let others know via social media as well.
As rated by our community of reviewers
" Appauling customer service " Read More
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Written by SheilaLitt