Customer Service is lacking!

14251 Panama City Beach Pkwy., Panama City Beach,, 32413
8502348887
★★★★☆
3.8 / 5
73% of users recommend this

TeresaP's review of BookIt.com www.bookit.com

★☆☆☆☆

“Customer Service is lacking!”

Written on: 19/06/2013 by TeresaP (1 review written)

On our June 2013 vacation we ran into issues with the resort and when we tried to contact Bookit to have them help resolve we were on hold for over 30 minutes twice! We now have a high telephone bill because we were calling from out of the country. And since we have returned any attempts to have bookit try and help us recoup part of our vacation money (because we left the resort 2 days early due to poor conditions), they have been unhelpful and have offered us a $20 voucher towards a future trip. Why would I ever book with them again after they suggested this resort and did nothing to help rectify our issues!

Bookit.com's Response to TeresaP's Review

Written on: 19/06/2013

We would love another chance to make this right for you. Can you please provide us with a Booking ID number or the email address attached to the booking so we can research your issue?

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Teresap's reply to Bookit.com's Comment

Written on: 20/06/2013

The I'd is 24079456

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Bookit.com's reply to Teresap's Comment

Written on: 25/06/2013

Thank you, this has been sent to customer service and you should hear from them soon.

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Bookit.com's reply to Teresap's Comment

Written on: 28/06/2013

Do you happen to have an additional booking ID number or email address as we researched under the number provided and we are not showing the reservation on file. Please provide full name of lead Guest on the booking, booking ID number and email address used at the time of booking in order expedite the process.

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Teresap's reply to Bookit.com's Comment

Written on: 01/07/2013

Sorry, there was a typo 24079455, last name Neal

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