You are better off paying full price

“You are better off paying full price”

Written on: 02/08/2012 by dkogut77 (1 review written)

I have recently had an issue with one of the hotels we booked and getting a refund on our stay, the hotel said we have to call Bookit and have them resolve the issue since we didn't book directly through the hotel. So, we called Bookit, waited on hold 30 minutes to get through to a live person, only to be disconnected shortly after getting through, and do you think that after they verified my information and started talking about the problem that they called me back? NO, so we had to call and wait 30 minutes to talk to someone again. We were disconnected after being placed on hold 3 times. By that time we were livid and gave up for the day. The following day, we called again to try to get the issue resolved, we were told it would be 72 hours, that was over a week ago. If we would have booked straight through the hotel, we would have gotten refunded immediately. The hassle is not worth the savings.