Written on: 10/07/2012 by SnoozyD (1 review written)
After booking a trip, it is next to impossible to navigate the customer portal in order to modify trip options. I attempted to cancel an activity, originally scheduled, and continued to receive loading issues and errors when loading these pages. I attempted to use three different web browsers (Chrome, IE9, and Safari) on both a Windows 7 PC, Android OS, and iPad 2, with no luck. I received messages from all browsers that even though the customer portal was a secure page (https), it displayed unsecured data. That made me weary to make any modifications to my trip. I decided to call customer service and make the changes over the telephone. On four different occasions I had to wait an average of 40 minutes before speaking to a customer service representative. This was simply unheard of in my line of work and I would lose customers if I treated my customers in this fashion.
The prices I have found on Bookit.com are the only reason why I continue to use their service although I can only hope that next time, I book my trip correctly the first time. What an awful website and hold times are grueling.
As rated by our community of reviewers
" Rude bad service " Read More
" Palmeros gardens, Playa Blanca, Lanzarote " Read More
Written by peterjohnsonx1
" Terrific experience - best short break we've ever had. " Read More
" Good holiday company. " Read More
" Great choice of properties - excellent service " Read More