Horrible Customer Service

BookIt.com www.bookit.com
★★★★☆
3.7
72.0% of users recommend this

Guest's review of BookIt.com www.bookit.com

“Horrible Customer Service”

★☆☆☆☆

written by on 08/07/2012

Only book if you think that you would never need to speak to customer service. Impossible to change or cancel your reservations. Wait time can be a half an hour up to an hour. Once you get someone they may bounce you around to someone else where you continue wait. Then, when someone answers, you are told, "I'm sorry" over and over again with no help. Went through it twice for two issues. Never again.

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