Written on: 06/03/2014 by tyrone06 (1 review written)
This company use a 'mask website' to lead you to think you are booking a holiday. A price is confirmed and card details taken.
I made a mistake using this company to book a holiday to Ibiza. I have now ended up with no holiday and the worry that I have to trust them that they will destroy my card details.
I genuinely assumed I was booking a holiday. However a provisional booking number is emailed when they take your card details.
I rang several times to try and confirm the booking, I was told that nobody was available to deal with 'online' bookings. I was finally told that the holiday has increased by £60! couldn't afford this and I told them to cancel. They really don't give a damn, the most appauling customer service you could imagine.
They simply offer no more than a template to request a holiday. I would like to of been told before I tried to book a holiday that their website is not live and I would be contacted to book a holiday.
I have now lost the opportunity to book the holiday with a genuine company, since I have been messed around costs of gone up.
This is a company that SHOULD NOT BE TRADING and I have reported them to ABTA.
Book with a live holiday company such as Thomson, Thomascook etc.
As rated by real users
" Great service from Krystal phone code 155 " Read More
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" Ongoing customer " Read More
Written by bcspencer