Written on: 03/05/2013 by claytonclan (1 review written)
After many hours looking on the internet, we finally found an all-incl deal with Beach collection in Egypt. We have used them in the past and always found them to be very competitive and friendly.
During my initial booking, I decided to call the office as I wanted more information that the room descriptions would give me. I felt I was basically getting a 'hard sell' and the lady just wouldn't answer my simple question and said she'd book it. When I enquired if the internet booking discount would still apply, she told me that wouldn't be the price I would be paying anyway?! I was about to go out so she said she'd call me back later.
After booking online anyway and being happy with the price of approx £2800 my internet crashed during my credit card payment leaving me no choice but to call them to check if it had gone through. Who should answer the phone but the same lady!!
She was able to tell me that my booking had been successful and although I was disappointed to hear that wasn't the actual price as baggage allowance hadn't been paid, I was horrified to be told that the Company had no updated their online price since Wednesday and that the price would now been an extra £200 baggage!!! I could have cried. We'd excitedly told our children we were going and in all honesty I wasn't convinced that this wasn't merely the agent's commission? I was so upset and said I'd have to cancel to which she said she'd talk to her manager (I've heard this one before!) and she came back with the offer of knocking £20 off. When I explained we had now gone over budget, she became very irritated and said she was bending over backwards for me!!?
I decided to proceed with cancelling the booking but after much discussion (and raised voices!) we felt we had no choice but to call back and continue with the booking as our daughters were so upset over it all.
Online I saw that transfers were free (offered by the hotel) but I was still offered the choice of booking a transfer for an additional £16.
So all in all the price that we were told online then went up another £372.92 and has put a real dampener on it all for us. I won't use them again and certainly won't recommend them now. If you do decided to book then make a mental note that the price they quote isn't necessarily the price you will pay!
As rated by our community of reviewers
" Usual exellence " Read More
" Great service, great price " Read More
" LaGare Hotel Murano, Venice " Read More
" Great prices and service " Read More
" Frustrating " Read More