Written on: 26/09/2013
Staff were very pleasant, if not overly knowledgable. They were very willing to find out information for us. We were at one point worried about poor reviews of our hotel and manager was as helpful as he could be and offered us assistance if the need arose. Everything was managed efficiently. Ours was not a packaged holiday, so there was a limit to how much they could know. A little bit of hard sell on the purchase of Euros, but it was probably a reasonable deal. We are ver infrequent travellers, so probably could have done with a bit more guidance along the way.
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