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Latest Reviews


“Stay Clear”

Written on: 21/09/2014 by KingMorris390 (1 review written)

I have booked flights online many many times but have never had the problems I had with BYO. Received confirmation only to be told the next day the price had went up. They did not even advise how to pay the extra cost and when i called, although they could see my email/booking they stated i could only enquire through email for payment options! Que waiting for an email response, told them to charge my card the extra, called me 30 mins later to say price had went up AGAIN (after they charged my… Read Full Review

Byojet_Team's Comment

Written on: 25/09/2014

Thank you for choosing BYOjet.

Our website is accessible globally and the lower priced fares always sell quite quickly. This is the nature of offering live fares in real time.

We would like to apologise for any delays in communication and assure you that we do try to resolve client queries as soon as possible.

Again, thank you for choosing BYOjet and hope that you would give us another try.

Kind regards ,
The BYOjet Team

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“pathetic service”

Written on: 06/07/2014 by wayneVictor (1 review written)

I have never ever experienced such pathetic servie bw a travel agency! I have mailet them 3 times over and over again before getting an inexperienced response! I mailed them 3 days ago to upgrade my airline ticket and till today NO RESPONSE! Would love to see them going under because they are PATHETIC!… Read Full Review

Byojet_Team's Response to wayneVictor's Review

Written on: 01/10/2014


Without knowing your travel details I cannot see your booking but we would like to apologise for any delays in communication.

I can assure we do try to address all customer queries in a timely manner.

For any Customer Care assistance with future bookings, please contact our team.

Your business is important to us and we hope that you will give us another try.

Best wishes,

The BYOjet Team

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“Cruise Holiday ”

Written on: 28/02/2014 by AliMeyer212 (1 review written)

We booked a cruise with BYOjet and had a great experience with our booking. Staff of BYOjet were extremely helpful and our extra requests were more than fulfilled. We even got an upgrade on boarding. I would definitely use BYOjet again in the future… Read Full Review

Byojet_Team's Comment

Written on: 01/10/2014

Hi Ali,

Thanks for the great review!

We're very pleased to hear your cruise went swimmingly and our Customer Care team were able to assist you with your extra requests.

We look forward to offering you continued service and value in the future.

Safe travels,

The BYOjet Team

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Written on: 27/02/2014 by AriUpton (1 review written)

In a dispute right now. They telephoned to say a connecting flight on my schedule had been cancelled. If I accept new schedule involving a four hour earlier departure plus a 9 hour overnight at KL then a five star hotel and transfers would be provided, I replied 5 star not essential. They Emailed me instructions to collect Hotel Voucher from MH office in Auckland. Four days later they telephoned and emailed to say Hotel not guaranteed and if I cancel a fee will be charged. The dispute has… Read Full Review

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“Poor customer service, money grabbers. ”

Written on: 22/01/2014 by dan_is_vayne (1 review written)

Everything was going fine until I discovered my girlfriend had spelt my middle names wrong. Upon trying to rectify this, we receive an email stating it will cost us $200 to change the name. This we found ridiculous, so my girlfriend headed down to emirates to see if they could do anything about it. Unfortunately they can not as we didn't go through them, but they only charge $60 to change a name. So this time we phone them instead of an email conversation. Again they say they can't do… Read Full Review

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“Greedy, Rude and Stressful”

Written on: 08/01/2014

The prices may be cheap but there are hidden costs that they don't mention. They claim to have "NO BOOKING FEES* on Australian International departing flights" but in actual fact you will be charged for "admin fees" which is around $55 and credit card fees that are not explicitly stated on the site. Also most of the time the customer service is horrible, long wait and lack of empathy and respect for customers that calls up to inquire about certain things. Don't waste your time, money and… Read Full Review

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“Flights in Europe”

Written on: 02/06/2013 by BDiv (1 review written)

After organising travel from Auckland to Amsterdam return with China Southern Airlines, we found flights within Europe by using the BYOjet website. We were able to obtain flights at very good prices & were able to pay for them by using our New Zealand Mastercard. There was nothing that disappointed me with the service. John… Read Full Review

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“bad business practice - don't trust them”

Written on: 20/02/2013

Be careful with these guys!! They never indicate their booking terms and conditions. It's a lie when they claim "NO BOOKING FEE". They charge credit card fees, paypal fees and admin fees at the checkout plus hefty cancellation and rebooking fee regardless what special circumstances you have. Then you have to pay full fare for rebooking. It can be over half of the original ticket. I have to go to Fair Trading Court with them!!!… Read Full Review

Johnemilton's Comment

Written on: 23/05/2013

I wish you good luck, hope you will sue money from them. It was my worst experience in my life dealing with them. They took money from my account even though they did not have a flight tickets for me which should be considered as unauthorized use of credit card.

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Chalia's Comment

Written on: 10/09/2013

I have experience with they cancel my ticket without receiving any notification. Don't USE THEM unless you can absorb uncertain about tickets and fees applied

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“Thnaks for Your Great Service”

Written on: 12/01/2013 by Larry.J.Richards (3 reviews written)

I never use BYOjet before, because I didn't know about them. I had need to change my ticket time and called them, they change it over phone without any question and didn't take extra charge. Thanks BYOjet, thanks for your great services!!… Read Full Review

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“More than Excellent Service”

Written on: 12/01/2013 by Mary.R.Matthews (4 reviews written)

I am very happy with "BYOjet" service. They are very much friendly and cooperative. They provided all information time to time. For further flying use them!… Read Full Review

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“Cebu Grand Hotel Philippines”

Written on: 19/07/2012 by lizzie62 (1 review written)

I have booked several overseas flights with Byojet, an Australian travel company. This was the first time that I had booked accommodation through their online hotel site. I booked an hotel in Cebu, Philippines, for a seven day stay. All bookings can be made online or by phone. There is also a live help button on the site. I received email confirmation of the booking. Byojet also notifies of any changes in itinerary. When I arrived at the hotel, my booking was confirmed and… Read Full Review

Malfav's Response to lizzie62's Review

Written on: 21/09/2012

Big thanks to the BYO girls - especially (name removed)!! I stuffed up the internet booking and received a ticket to Cancun, Mexico instead of Mexico City. When I phoned the office, (name removed) rectified it immediately.
Very efficient and friendly service. We travel often and I'll be using BYO again.

Thanks again!!


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