all expenses spared....not

Awesome Weekends
★★★★☆
4.2
From 144 reviews
79.0% of users recommend this

MicahMoreno351's review of Awesome Weekends

“all expenses spared....not ”

★★☆☆☆

written by MicahMoreno351 on 04/10/2016

We arrived at the hotel and found it run down and it looks down at heel,must admit a lot does in Blackpool, but staff were friendly, rooms weren't ready but we went and did the first thing in the agenda which was bubble football and this is were frankly it went wrong,we had to get there ourselves at a cost of £50 for two minibus's as it was miles away in another town, surely there must be a closer venue in Blackpool, then pole dance training which to be fair to the girl she tried but it was a bit of a non event, then a strip show in a pub for the extra cost of £6,which was average,whatever you do don't buy the wristbands for £5 total sham and waste of money, then finaly the bier Keller which is ok,but you could do all this a lot cheaper than thier charging for there services,

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Awesomeboss's Comment

Written on: 07/10/2016

Dear Reviewer,

Thankyou for your feedback of your weekend stay in Blackpool. I would like to respond to the points you raise;

1) The hotel allocated to you is a very popular seafront stag and hen hotel who's remit is to provide good service to our groups including a late bar. They do this very well as we receive good feedback from groups that stay here. Good service and hospitality is more important to the owners than a trendy facade.
2) Check-in at this hotel is 2.00pm. You arrived much earlier than this and it was no surprise that some of your rooms were not ready nor should it have come as a surprise to you or be worthy of any comment.
3) Bubble Football is currently offered by only one company in the Blackpool area and they operate from Lytham which is 7 miles from Blackpool. If there was a more local supplier of course we would utilise them. The venue was known to you for some time prior to your arrival in Blackpool and again should come as no surprise.
4) You booked with us on 28/07/16 and at this early point we notified you that transfers to any activity were not included in your package but could be added at additional cost. We received no request to help with this, and could have reduced your travel costs by 50%. If you have paid £50 you have paid too much.
5) We worked with you to supply an activity unknown to the majority of your party and you chose to book Pole-Dancing lessons for your stag group. Whilst we respect the humourous side of this booking, experience tells us that it should be an activity left to the ladies!
6) The extra strip show was booked with a 3rd party supplier and not Awesome Weekends.
7) On the weekend of your stay 2413 Vip wristbands were used by visitors to Blackpool and if used correctly they are an excellent product. They pertain to hand-picked bars and clubs but some clients try to use them universally in which case they will not work.
8) We are so glad you enjoyed the BierKellar experience.

You paid £126.55 per person which is excellent value. We also gave you your own website so that members of your party could pay individually and in instalments, saving you time and effort.

You might have saved yourself a small amount of money if you were minded to organise all of this yourself but we were able to use local knowledge to book all of these events for you, with no upfront payment and offer 24 hour support during the booking process and throughout your weekend.

We accept criticism where we are at fault but in your case we provided genuine solid service and you received every aspect of your booking, delivered in a professional manner.

Other national companies would price such a weekend at around £175.00 per person.

Kind regards


Steve Hopkins Director

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