Written on: 30/03/2012
...... it will be cheaper and you will avoid the hassle we had!
Went on a Hen Weekend to Blackpool where we were going to see the show Funny Girls. The weekend was booked through Awesome Weekends as we thought it would be hassle free. What a mistake! When the booking was made, we were sold a Hotel close to the venue and booth tickets to Funny Girls which included waitress service. We paid over the odds for the Hotel (which despite the name is a B&B), a complaint we made to Awesome Weekends when we found out where we were staying and how much rooms really cost. Incidentally, they dont normally tell you where you are staying until you have paid in full. You cant do nothing about it then without losing your money!
On the evening when we were about to leave for the show, we found out Awesome Weekends hadnt delivered the tickets to the Hotel. I phoned Awesome Weekends and eventually got booking reference. Despite having this, Funny Girls would not let us in until everyone was seated. Again phoned Awesome Weekends and spoke to an extremely rude rep whose response was 'what do you want me to do about it, I dont run Funny Girls!'. When we eventually got in (thanks to no help from the rep!) we had no waitress service on our booths, something we were initially sold on our booking.
After the weekend, I complained to Awesome Weekends about the rep, lack of tickets and the fact we paid for a service at Funny Girls we didnt get. I wanted a part refund on the Funny Girls tickets for the 18 Hens. After 3 weeks and having to chase them, the reponse to my complaint? The Rep should not have answered the phone after 5pm on a saturday (my initial call was 6:30pm) despite the website claiming you can call up to 10pm! This clearly means if you're weekend isnt going well, they dont want to know! The tickets WERE definitely at the hotel - no, I can assure you they werent! As for the booths, if the booking didnt say waitress service, you didnt have it despite the fact we were told ALL BOOTHS had waitress service! I had no reason to believe this was untrue and we had booths on our booking.
Anyway, as way of compensation, Awesome Weekends have offered me a free place on another weekend if I book through them for a minimum of 8 people! As if I would ever use them again!
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