Amoma Reviews - www.amoma.com

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Latest Reviews

★☆☆☆☆

“They dont care if you went through a hurricane”

Written on: 18/09/2017 by MilagrosSchroeder221 (1 review written)

Booked a hotel at Playa del Carmen but we live in Houston and this was during Hurricane Harvey and could not get flights out or even drive to the airport. We called and cancelled and sent all information about flight cancellations. It has been 1 moth and still cannot get refund and we keep getting the run around after hours of being put on hold Bad customer service and they don't care about your situations, even it if means surviving the worst disaster in US history… Read Full Review

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★★★☆☆

“Bad communication with the agency”

Written on: 17/07/2017 by 1958Kelleher (1 review written)

I use the hotel search page and it's really great, simple and I'm very happy but if you canceled the hotel with your mistake then you can forget about contacting the agency. I tried e-mail not gone, you wait 30 minutes for the phone and the agent is always busy. I had to book another hotel. I'm sorry that this part is badly rendered otherwise it's really a great site. thank you… Read Full Review

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★☆☆☆☆

“DO NO BOOK WITH AMOMA - HORRIBLE CUSTOMER SERVICE ”

Written on: 17/07/2017 by Frazier82 (1 review written)

Absolute horrible experience. Waited on the customer service line forever multiple times, but if you call and hit to be connected to 'new booking' someone picks up immediately - go figured. Had an issue with my booking and they said would follow up but never did. This company does not know how to service customers. STAY AWAY! Stick to a reputable company that knows how to ensure a positive customer experience!… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 30/04/2017 by 123Hanley (1 review written)

Do not book with Amoma the customer service is rubbish they say they are dealing with your problem and wait until the last minute then tell you its too late to amend anything ,not professional they just don't know what they are doing !!… Read Full Review

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★★☆☆☆

“Possibly the worst kind of hotel booking experience”

Written on: 03/02/2017 by dingding1 (13 reviews written)

Where to start. I've been trying to book 2 nights in a particular hotel for 30minutes. It uses Amoma.com as its booking service. What a poor experience. Registration via your Facebook is a waste of time - don't bother, they still want you to fill in a full page of details, address etc anyway. Then it doesn't accept a Postcode so you cannot complete that whatever you enter. Then booking as an anonymous browser is hard - cannot find the hotel, then when you do and it offers a rate - surprise… Read Full Review

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