written by TonyandDawnBeveridge on 11/11/2020
Booked accommodation & transfers with Alpha-rooms for August 2021 plus flights with EasyJet. EasyJet then pulled out of Newcastle so no flights but got our money transferred back. Cancelled accommodation & transfers with Alpha-rooms £800 deposit in Sept 2020. Nothing but fight with them since. Promised refund via a Sept email in 6-8 weeks but was then told it was for a credit note that I had to use against another booking with them or I'd have to wait till next August 2021 to request again for my money back. Stay clear because the way they've acted this year they'll be out of business next year. Customer support is rubbish - just keep telling you that's all there is so take it or leave it! If you book with these you might as well open your window & throw your money out into the street.
written by on 05/07/2020
Hotel room cancelled due to covid 19. Asked for refund, contacted several times with no success. Told them if the refund was not processed we'd never book with them again. No refund so I contacted my credit card provider to complete a section 75 claim. The credit was back on my account within 10 days. Well done Alpharooms, I will never book with you again.
written by Michellem371 on 16/06/2020
Stay away from this companies alpharooms.com teletext holidays and truly travel all under the 1 umbrella. Due to Covid19 holiday cancelled refusing by law to refund deposits.stopped direct telephone line to contact them and 7 unanswered emails to customer relations. Hotel have confirmed by email that they have not received any payments off alpharooms
written by GA05 on 20/02/2020
well were do I start I booked 7 days at cay beach princess in masplomasat the beginning of febuary and booked a superior room when I got there the hotel but us in a budget room and then tried to fob me of that this was a superior room. but they didn't now that I have stayed here before and then she told me they had overbooked the superior room and had none until Monday two days later. I then phoned alharooms emergency number and they told me that they are very sorry and they will get onto the agent and get them to sent a voucher over within a hour to get this sorted 4 hour went passed now email after 4 more calls to the uk alpha rooms told me they were closed. Monday morning came still now voucher after another three calls to aplharooms I was that fed up I put them on the phone and then was told by alpha rooms to pay the 200 euros out of my own money and they would pay me back. I am still waiting on my compensation for the difference for the foirst two night and have not heard anything from them. this is my third time with them and the last this situation was dealt with poorly.
written by on 18/02/2020
My husband booked a weekend stay in a hotel in Venice. I was then diagnosed with breast cancer and started treatment. Alpharooms refused to refund the booking (other companies were prepared to fully refund hotel and flight bookings under the circumstances despite T & C being non refundable). They advised us to wait until the date had passed and claim on our travel insurance as no show. No wonder travel insurance premiums are high! Customer services were a nightmare to contact and communicate with and my husband was told that people make up all sorts of things to get a refund, implying that this was what he was doing! I sincerely hope that none of them have to go through cancer treatment. It's a nightmare, not to mention loss of income, and to come across businesses with zero empathy makes it even harder.
written by ylDominguez119 on 22/01/2020
Terrible service. Booked two weeks all inclusive in a five star hotel by the coast and received all expected confirmation emails. Emailed me weeks later to inform that due to a technical issue they had reallocated me to a different hotel. This hotel was 4 star, lower rating on Trip Adviser, not on the coast and £250 cheaper than the hotel I had a confirmed booking with. As the hotel I had a confirmed booking with still has availability I expected them to sort the matter out and get me a room at the availably hotel at the price agreed. I can still purchase the same hotel for the same dates through their site as well as direct or with other companies. They have refused this instead suggesting I take a refund and pay the additional £250 to stay in the hotel I have a confirmed booking with. Buyer beware. .
written by Elias1958 on 16/05/2019
Alpha rooms was great for sorting us with everything from flights and accommodation to transfers to and from the airport. As this was our first time planning a holiday together, alpharooms made it run very smoothly.
written by Waynepurtell on 16/05/2019
I use alpharooms quite often but this time I nearly didn’t because every time I tried to go further than the ‘ choose room option ‘ it just buffered and kept returning to choose room option again and again, it took me half an hour to do a booking that should have only taken a few minutes
written by Ashy86xxx on 16/05/2019
Was my first time to book with this company after been Recommend by a friend. I found it so easy to use , plenty of places to Choose from and the price was really good after been shopping around on other Similar sites I found this website best Value for money . All Documents were sent to my email super fast after booking and all details are easy to follow and understand , if I could make one little Recommendation it would be to have a Option for hoilday insurance , other wise I can find no fault with this website and would Recommend to all my family and friends
written by SkylarMcKinney on 16/05/2019
The best on the market by far. Easy and excellent service
written by RalphCobb1956 on 16/05/2019
Your site was recommended to us from a friend when I booked my holiday online on the 8th may I chose the 3 payment option A payment was taken there and then them another payment was supposed to be taken on the 9/06 and then another final payment 4 weeks before my holiday started only by chance I looked at my bank statement on the 10 may and you had taken another payment of over 500 pound which wasn’t agreed so I checked my holiday account and the balance did not reflect what had been taken out of my bank account I immediately called your customer service and was promised a call back within 4 hrs that was 3 days ago I’ve had no call back however the second payment is Now showing on my holiday account this payment was no supposed to be paid until the 09/06 so unfortunately my first experience with your company hasn’t been great however we are looking forward to our holiday. Kind Regards
written by Walton340 on 16/05/2019
Have used Alpha Rooms over the last 6-7 years. They are consistently cheaper that others and have never had a problem with any booking. Will continue to be the first place I go to when booking a holiday hotel.
written by yaMcGinnis369 on 16/05/2019
Brilliant travel agents would use again the advisors are very helpful and understanding never had a problem with any bookings I have been using alpharooms for last 6 years and my family also uses them I have recommend alpharooms to other people I always get good vibes and news letters off alpharooms and any time I did have issues they have been solved very quickly and brilliant I have booked another holiday this year with A
written by Fionamarina on 16/05/2019
I was looking to book a specific hotel, after searching various travel companies, Alpharooms quoted me the best price. I like the fact that I was able to pay a low deposit to secure the room & given a payment plan to pay the balance, without it inflating the price.
written by 243Gorman on 16/05/2019
Arrived Sunday Eve,check in was speedy and concise. Rooms spotless with excellent air conditioning. Hotel modern with lots of activities available,rooms compact with full kitchen,good wifi and plenty of English TV channels, great pool area with fab kiddies play area. Close to lots of bars/restaurants. Taxis outside the door and regular bus service about 200m away. All and all,a great comfortable base for a few days in the sun,suitable for families couple's or elderly.2 excellent supermarkets very close by,1 directly across the street and another to the left and up the road as you leave the hotel. Will definitely return in the near future
written by Clairepppp on 16/05/2019
Cost effective and transparent service, every thing itemised. Easy to use web site. Hotels were listed by popularity and price so made it very simple to compare.
written by Caryn.edwards on 16/05/2019
Fab very helpful easy to use app good prices very professional
written by laurahln on 16/05/2019
Very easy website to understand. Very cheap. Good customer service
written by Leicester1000a on 14/05/2019
Book a hotel all inclusive online, paid, and 15 minutes later got a call asking for more money cause that room was sold out..... I recommend everybody to decline pay more..... Never going to use alpha rooms site again. Waste of time...…………..
written by Keithl55 on 24/04/2019
Easy to book accommodation through the website and you could split your payments. Also got a good deal with alpharooms
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers